I understand the hesitancy to order a musical instrument through the mail without seeing it firsthand and having the chance to try it out. It is my policy to ensure that folks ordering my instruments are completely happy with the purchase. If you are not 100% satisfied with your purchase, return it within two weeks in original condition, for your choice of a complete refund of purchase price (excluding shipping & handling) or replacement with another instrument of the same value.
Hosetsu shakuhachi flutes ordered with binding at the time of purchase are guaranteed for life against cracking through to the bore, making the flute unplayable. Returned instruments will be repaired or replaced at no extra charge. This guarantee is extended to the original owner of the instrument only. It does not apply to minor cracks on the surface of bamboo, nor to flutes that have been mishandled, neglected or otherwise abused. (see Caring For Your Shakuhachi)